Director of Property Operations

Director of Property Operations, Old Colony – Boston, MA At Beacon, we strive to make a difference in our residents’ lives.
We build outstanding communities that make enduring contributions to the vitality of our cities and towns.
We create communities that serve a diverse cross section of our society.
Our communities are healthy and vibrant.
Why? Because they are planned with care, consideration, and compassion.
The Director of Property Operations is a result driven manager responsible for achieving satisfactory financial performance goals and maintaining the physical condition and marketability of the communities.
The individual in this role effectively develops and leads strong property management, compliance, leasing, maintenance and resident services teams to accomplish short and long-term objectives for assigned portfolio.
Supervision Received: Reports to the Regional Vice President of PM Direct Reports: Senior Maintenance Supervisor or Maintenance Director, Senior Property Manager or Property Manager FLSA Status: Exempt, Salaried Essential Functions of the Position: • Responsible for achieving financial performance objectives and managing the portfolio’s financial operations following company and government agency rules, regulations and guidelines.
• Oversees preparation of annual operating budgets and performs budget projections for the property operations.
• Analyses actual income and expenses against approved budget guidelines.
• Ensures accurate and timely withdrawal of all reserve funds.
• Conducts financial results reviews with Property Manager on a routine basis.
• Forecasts and identifies problems with the Regional Vice President and implements corrective action.
• Oversees revenue management and pricing processes.
• Oversees preparation of rent increase packages and timely submissions.
• Ensures timely collection of resident and agency rents and/or subsidy payments.
Implements appropriate collection practices.
• Provides support for information required by owners, investors, lenders and agencies for their region.
• Assesses and recommends changes to current policies and operational practices.
• Sets operational goals for the property operations and establishes company standards for property operations, sales and leasing, collections, and customer service.
• Enforces and adheres to company policies, rules and regulations.
• Preserves and respects resident and applicant confidentiality.
• Monitors and ensures program and regulatory compliance with the LIHTC and HUD programs.
• Represents Beacon Communities to the public and collaboratively develops a partnership with public officials, businesses and agencies.
• Acts as liaison to external and internal parties for all property-related emergencies.
• Leads, manages, trains and develops a strong management team to drive the company’s growth.
• Determines staffing needs and directs the hiring process.
• Manages, trains and develops on-site team.
• Assist in succession planning and overall staff development for the site.
• Oversees the physical condition and security of all communities within the portfolio.
• Maintains knowledge of the physical condition of the property and ensures, through Maintenance Director, inspection readiness.
• Makes recommendations for exterior and interior apartment improvements.
• Assists other Beacon properties outside the region as requested by the Regional Vice President.
• Collaborates with Maintenance Director and supports his/her efforts to standardize and streamline processes and efficiencies.
• Fosters a positive, active and collaborative relationship with residents and ensures residents are being serviced appropriately.
• Collaborates with Area Resident Services Manager and Senior Resident Services Coordinator to ensure program and service commitments are being met.
• Collaborates with Regional Marketing Manager and Regional Vice President to ensures all marketing initiatives are executed in accordance with the company’s marketing strategy and guidelines.
(Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class.
) Minimum Qualifications: Education: Bachelor’s Degree in business or related field, advanced degree and/or professional certification preferred.
Experience: Minimum five years property management experience including staff management and development, budgeting/ financial analysis.
Multi-community, mixed income residential property management experience preferred.
Qualifications and Skills: Solid property management operational experience.
Proven expertise in affordable housing programs.
Ability to manage projects from conceptualization to implementation.
Strong interpersonal skills that include conflict management and employee motivation.
Excellent analytical and problem-solving skills.
Knowledge of Microsoft Word, Excel and Yardi.
Excellent verbal and written communication skills.
Entrepreneurial, flexible, creative and detail oriented.
Ability to handle emergency situations and pressure due to complexity and time sensitivity.
On call 24/7 for emergencies.
Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
Beacon Management Competencies required for all Management positions: Decision-Making/Judgment, Communication, Budgets/Cost Control, Managing for Results, People Development.
Director of Property Operations Functional Job Competencies required: Job Knowledge, Organizational Savvy, Managing Diversity, Leadership.
Benefits Offered: • Medical, Dental and Vision insurance, beginning on the first of the month after hire.
• 401(k) with company match, short term disability and long term disability insurance.
• 3 weeks’ paid vacation, 13 paid holidays.
• Flex scheduling options to allow for early releases on Friday.
Company Overview: Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing.
Beacon currently owns and manages approximately 18,000 apartments including affordable housing, market rate housing, and mixed income-housing.
Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
Beacon Communities LLC seeks a diverse pool of candidates.
We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.