Invoice Audit Analyst

Granite Background & History Granite is one of the premier communications services’ providers to businesses across the United States and Canada.
We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100.
Granite has over $1.
85 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line.
Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
o Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts for the past 14 consecutive years o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost o Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few o We have been consistently rated a “Fastest Growing Company” by Inc.
Magazine.
o Granite was named to Forbes List of America's Best Employers 2022 o Granite was recently named One of Forbes Best Employers for Diversity If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled General Summary of Position: An Invoice Audit Analyst will coordinate the company's efforts in responding to existing customer’s invoicing discrepancies and pricing disagreements.
They will be responsible for helping the Premier Account Team and Sales Department maintain a high level of billing accuracy and satisfy customer’s outstanding invoice disputes and complex billing questions.
An Invoice Audit Analyst’s main task is to investigate, resolve and ensure understanding of any incoming customer request to ensure payment receipt to Granite as well as customer satisfaction.
To complete this task, an Invoice Audit Analyst will have to dissect a customer’s past invoices for discrepancies, work with internal departments to ensure a fix is in place and/or create reporting to explain validity of charges.
During this process, an Invoice Audit Analyst may have to advise on new customer pricing as well as find saving opportunities to fully satisfy a customer’s request.
Duties and Responsibilities: Meet requested customer and internal deadlines while ensuring all issues are addressed and resolved.
Communicate effectively throughout requests to customers as well as internal departments.
Ability to work on multiple requests simultaneously by prioritizing important milestones within each request.
Create and pull detailed invoicing reports to use for analysis and summarize conclusions Utilize understanding of Granite’s product offerings to quickly decipher billing discrepancies and savings opportunities.
Required Qualifications: Bachelor’s degree Attention to detail Ability to work independently Strong analytical and data analysis abilities Advanced knowledge of Microsoft Excel Communication skills Preferred Qualifications: SQL knowledge Previous billing position